Data Protection and Privacy Policy

Quicktron Robotics

This "Privacy Policy" (hereinafter referred to as "this Policy") is intended to explain to you how Wuxi Quicktron (referring to Wuxi Quicktron Intelligent Technology Co., Ltd. and its affiliated companies, hereinafter referred to as "Wuxi Quicktron" or "we") collects, stores, uses, processes, transmits, provides, discloses, and deletes your personal information, as well as the rights you enjoy.

Validity and Changes to This Privacy Policy

We may revise this Policy from time to time based on updates to applicable laws and regulations, changes in personal information processing matters and rules, and such revisions shall constitute part of this Policy. If such revisions result in a substantial reduction of your rights under this Policy, we will notify you before the revision takes effect by displaying prominent notices on our homepage or sending you emails or notifying you in other ways. In such cases, if you continue to use our services, it means you agree to be bound by the revised Policy.

How We Collect and Use Your Personal Information

When you use Wuxi Quicktron's products and services, we may collect and use your personal information.

The information you provide to Wuxi Quicktron, including name, email, phone number, company, region, industry, and requirement descriptions, will be collected by us.

We may collect your personal information to achieve the following purposes:

  • Authenticate your identity to prevent fraud;

  • Clarify your technical service requirements;

  • Confirm products and services suitable for you;

  • Provide products and services according to your requirements;

  • Comply with legal and regulatory requirements;

  • Help us design new products or services, and improve our existing products or services;

  • Provide you with advertisements more closely related to you;

  • Invite you to participate in surveys about our products or services.

You are fully aware that in the following circumstances, we have the right to collect and use your personal information without obtaining your authorization and consent:

  • Related to national security and defense security;

  • Related to public security, public health, and major public interests;

  • Related to criminal investigation, prosecution, trial, and judgment execution;

  • Necessary to respond to public health emergencies or to protect your or other natural persons' life, health, and property safety in emergency situations;

  • Personal information you have voluntarily disclosed to the public;

  • Personal information collected from legally disclosed information, such as legitimate news reports, government information disclosure, and other channels;

  • Necessary for concluding and performing contracts where you are a party;

  • Necessary for maintaining the secure and stable operation of the products and/or services provided, such as discovering and handling faults in products and/or services;

  • Necessary for legitimate news reporting;

  • Necessary for academic research institutions to conduct statistics or academic research based on public interests, and when providing academic research or descriptive results externally, the personal information contained in the results is de-identified;

  • Related to our fulfillment of obligations stipulated by laws and regulations;

  • Other circumstances stipulated by laws and regulations.

How We Entrust Processing, Share, Transfer, and Publicly Disclose Your Personal Information

1) Entrusted Processing

To achieve the purposes of some personal information processing activities listed in this Policy, we may entrust our affiliated companies or third-party service providers (such as software/system technical service providers, website/system server hosting companies, etc.) to process your personal information. For third parties we entrust to process personal information, we will sign strict confidentiality agreements with them, requiring them to process personal information according to our requirements, this Policy, and the confidentiality and security measures required by laws and regulations.

2) Sharing

We may need to provide your relevant personal information to our authorized partners, affiliated companies, etc. We will separately inform you of the recipient's name, contact information, processing purpose, processing method, and types of personal information. However, we will only provide your personal information for legitimate, proper, necessary, specific, and clear purposes, and will only provide personal information necessary for services and functions. Before specific sharing, we will obtain your consent according to applicable data protection law requirements (except where otherwise stipulated by laws and regulations). Additionally, we may provide your personal information to relevant law enforcement agencies, regulatory authorities, governments, courts, or other third parties according to legal and regulatory provisions or mandatory requirements from regulatory departments.

3) Transfer

Except for the entrusted processing and sharing mentioned above, we will not transfer your personal information to any company, organization, or individual, unless the following circumstances occur:

  • Obtaining your explicit consent in advance;

  • Required by applicable laws and regulations, industry regulations, legal procedures, litigation/arbitration, government mandatory orders, or regulatory requirements;

  • Necessary to protect national security, public security, and your and other individuals' major legitimate rights and interests.

If mergers, acquisitions, or bankruptcy liquidation occur, personal information transfer may be involved. In such cases, we will require the new company or organization holding your personal information to continue to be bound by this Policy. If any changes occur to the personal information processing methods agreed upon in this Policy, the company or organization will seek your authorization and consent again.

4) Public Disclosure

Unless we obtain your explicit consent, we will not publicly disclose your personal information. Based on law, legal procedures, litigation, or mandatory requirements from government authorities, and to protect national security, public security, and your and other individuals' major legitimate rights and interests, we may disclose your personal information to authorized agencies or the public. However, we guarantee that when the above situations occur, we will require the disclosure requester to provide corresponding valid legal documents and take security protection measures that comply with legal and industry standards for the disclosed information.

How We Protect Your Personal Information

Wuxi Quicktron has implemented various technical and organizational procedures and measures to ensure the integrity and confidentiality of your personal information and prevent unauthorized access, use, public disclosure, tampering, loss, or damage. These measures take into account the technical level, implementation costs, nature, scope, context, and purpose of processing, as well as risks of different possibilities and severity to natural persons' rights and freedoms.

1) Security Measures

  • We have adopted industry-standard, reasonably feasible security protection measures to protect the security of personal information you provide, preventing personal information from unauthorized access, public disclosure, use, modification, loss, or damage. For example, we use encryption technology, anonymization processing, and other means to protect your personal information.

  • We implement classified management of personal information and take reasonably feasible measures to avoid collecting irrelevant personal information.

  • We have established specialized management systems, processes, and organizations to ensure the security of your personal information. We only allow our employees and partners who need to know your personal information to access it, and have set strict access control permissions. We also require employees and partners who access your personal information to fulfill confidentiality obligations, clarify job responsibilities and behavioral guidelines, and ensure that only authorized personnel can access personal information.

  • We conduct data security and privacy protection training courses to strengthen awareness of personal information protection.

2) Security Incident Response

  • We will formulate corresponding network security incident emergency plans to promptly address security risks such as system vulnerabilities, computer viruses, network attacks, and network intrusions. When events that harm network security occur, we will immediately activate emergency plans and take corresponding remedial measures.

  • After your personal information unfortunately suffers leakage or other events involving your personal information security occur, we will promptly inform you according to legal and regulatory requirements: the basic situation and possible impact of the personal information security incident, measures taken or to be taken, suggestions for you to independently prevent and reduce risks, remedial measures for you, etc. Wuxi Quicktron will promptly inform you of relevant situations regarding personal information security incidents through announcements, emails, letters, phone calls, and other means.

  • At the same time, the company will also actively report the handling of personal information security incidents according to regulatory requirements.

How We Store Your Personal Information

Storage Period: To complete the purposes stated in this Policy, we must retain your personal information. We will retain your personal information for the shortest time necessary according to relevant legal and regulatory requirements and Wuxi Quicktron's global record retention plan. After the storage period of your personal information expires, except for personal information that must continue to be stored for longer periods according to legal and regulatory provisions, we will delete or anonymize your personal information, making it inaccessible, and retain relevant deletion or anonymization processing records.

Storage Location: Except for circumstances specifically indicated in this Policy, we store your personal information within the territory of the People's Republic of China.

How to Exercise Your Rights

  • Access your personal information.

  • You have the right to access your personal information and obtain copies of your personal information, except in circumstances excluded by laws and regulations.

  • Request us to correct your incorrect or incomplete personal information.

  • Request us to delete your personal information based on the following circumstances:

If the processing purpose has been achieved, cannot be achieved, or is no longer necessary to achieve the processing purpose;

If we no longer provide products or services to you, or the retention period has expired;

If we violate laws, administrative regulations, or violate agreements in processing your personal information;

  • Other circumstances stipulated by laws and administrative regulations.

  • Request us to restrict the processing of your information based on applicable laws and regulations;

  • Inquire about your personal information processing situation;

  • Request us to explain our personal information processing rules;

  • Object to your personal information processing situation.

In this case, you need to prove that your request is reasonable by explaining your specific circumstances to us.

  • Request that certain personal information you provided to us be provided to you or other personal information processors in commonly used formats.

According to the "Personal Information Protection Law of the People's Republic of China" and other applicable laws and regulations, you have the right to exercise the above rights. For the methods and procedures for exercising these rights, please see the "How to Contact Us" section. Please note that to ensure the integrity of enterprise business operations or comply with legal and regulatory requirements, your exercise of the above personal information protection rights may be limited, and you may not be able to request deletion of your information.

How to Contact Us

If you have any questions, opinions, or suggestions about the content of this Policy, please contact us through info@quicktron.com/400-859-2188.

Under normal circumstances, we will reply within fifteen days after verifying your identity. If you are not satisfied with our reply, especially if our collection and processing of personal information has harmed your legitimate rights and interests, you can also report or complain to regulatory departments such as cyberspace administration and public security.

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